Over the years we have moved from pencil, hand-written booklets through various forms of electronically produced reports to the current version of CCA documentation. As I start on my third or fourth appeal based on the latest paper work I cannot understand how they have arrived at this format unless they have spent weeks in committee constructing the most difficult and infuriating scheme possible. Have they done this just to p**s me off or am I just getting either above myself or paranoid?

For crying out loud there is not even a single sheet summarising the cases reviewed and the costs involved anymore!!!

Sandra is having an equally frustrating experience with Parcelfarce.

We are having a Friday afternoon swearathon.

UPDATE

The managing agents of our office block have just changed and the new ones (who charge us considerably more) no longer supply a trolly for moving storage boxes of files. Is this the third and final oath inducing incident of the afternoon?

And YES I blame the LSC for all this!!!