You will doubtless have received an e-mail indicating that today's anticipated BACS run will not take place due to "some technical reasons". You will however be pleased to note that the LSC have -
"escalated this issue to our contracted provider at a very senior level and have invoked our established contingency plans, but these will take some time to fully implement".
UPDATE
Sucessfull "excalation" completed -
"Your BACS payment will therefore be in your bank account on Friday 8 January, which is one day later than usual".
Are things falling apart now they are down to a skeleton staff? Does anyone know who deals with enquiries at the LSC offices that have lost staff?
Have not needed to ring one yet although have heard a couple of stories about account managers complaining about key decisions (contract reconcilliations) having been taken from them and sent to Newcastle.